We highly recommend to contact integration platforms to figure out what metrics they can extract. Sometimes integration platforms don't have certain metrics out of the box, so it's better to contact them.
Useful integrations
1
Create a new ticket
(Zendesk) when a new customer in Help Scout
2
Create a new ticket
(Zendesk) when a new conversation started in Help Scout
3
Create a new ticket
(Zendesk) when a customer is created in Help Scout
4
Create a new ticket
(Zendesk) when a conversation is created in Help Scout
5
Add a comment to an existing ticket
(Zendesk) when a new customer in Help Scout
6
Add a comment to an existing ticket
(Zendesk) when a new conversation started in Help Scout
7
Add a comment to an existing ticket
(Zendesk) when a customer is created in Help Scout
8
Add a comment to an existing ticket
(Zendesk) when a conversation is created in Help Scout
9
Change status of a ticket
(Zendesk) when a new customer in Help Scout
10
Change status of a ticket
(Zendesk) when a new conversation started in Help Scout
11
Change status of a ticket
(Zendesk) when a customer is created in Help Scout
12
Change status of a ticket
(Zendesk) when a conversation is created in Help Scout
13
Update a ticket
(Zendesk) when a new customer in Help Scout
14
Update a ticket
(Zendesk) when a new conversation started in Help Scout
15
Update a ticket
(Zendesk) when a customer is created in Help Scout
16
Update a ticket
(Zendesk) when a conversation is created in Help Scout
More integrations
More integrations to Zendesk
I don’t know anyone who wouldn’t like Zendesk. It's the number one tool for customer service. Do you know what could potentially make your life even better? Automation! Integrate Zendesk with your entire tech stack to increase your efficiency.